KULITZA TERMS AND CONDITIONS

Website Terms and Conditions of Use Relating to www.kulitza.com

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the
Kulitza website located at the domain name www.kulitza.com (“the Website”). By accessing and
using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal
notice. The User may not access, display, use, download, and/or otherwise copy or distribute
content obtained on the website for marketing and other purposes without the consent of the
Provider.

Electronic Communications

By using this Website or communicating with the Provider by electronic means, the user consents
and acknowledges that any and all agreements, notices, disclosures, or any other communication
satisfies any legal requirement, including but not limited to the requirement that such
communications should be in writing.

E-Commerce & Privacy

The Website www.kulitza.com sells renewable energy products online. The use of any product or
service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and
holds the Provider harmless against any loss, injury or damages which may be sustained because of
using the products sold on the Website.
The private information required for executing the orders placed through the e-commerce facility,
namely the User’s personal information and credit card details, delivery address and telephone
numbers will be kept in the strictest confidence by the Provider and not sold or made known to third
parties. Only the necessary information, that is the delivery address and contact phone number will
be made known to third parties delivering the product. Credit card details are not kept by the
Provider under any circumstances.
The Provider cannot be held responsible for security breaches occurring on the User’s electronic
device (Personal Computer or other electronic device used to browse the Website), which may
result due to the lack of adequate virus protection software or spyware that the User may
inadvertently have installed on his/her device. We will automatically add you to our mailing list and
will send you our newsletter, you are free to opt out of receiving our marketing material at any
stage.
The Provider will supply all goods to the delivery company in good order. The Provider will not be
held liable for the condition of goods arriving at the User’s chosen delivery address. For more
information, refer to the privacy policy on the website www.kulitza.com. By accepting these Terms
and Conditions, you are also accepting the Privacy policy stipulated on the Kulitza website.

Online Payment – Payment Gateways used

All online credit card payments are processed by YOCO, Payfast, and additional payment providers
as is required. Card Holders may visit the relevant and selected payment method to read more about
the security policy applicable.

Refund and Return Policy

The provision of goods and services is subject to availability. Our refunds and returns policy highlight
the relevant detail concerning how our refunds and returns are handled. By accepting these Terms
and Conditions, you are also accepting the returns and refunds policy stipulated on the Kulitza
website.

Any complaints regarding the standard and quality of the product or products bought by consumers
through the e-commerce facility should be directed to info@kulitza.com

Updating of these Terms and Conditions

Provider reserves the rights to change, modify, add, or remove from portions or the whole of these
Terms and Conditions from time to time. Changes to these Terms and Conditions will become
effective upon such changes being posted to this Website. It is the User’s obligation to periodically
check these Terms and Conditions at the Website for changes or updates. The User’s continued use
of this Website following the posting of changes or updates will be considered notice of the User’s
acceptance to abide by and be bound by these Terms and Conditions, including such changes or
updates.

Patent or other Intellectual Property Rights in or to the Content.

Copyright and Intellectual Property Rights

Provider provides certain information at the Website. Content currently or anticipated to be
displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third-
party owners of such content, and includes but is not limited to Literary Works, Musical Works,
Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-
Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary
works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or
subsidiary, or any other third-party owner of such rights (“the Owners”), and is protected by South
African and international copyright laws. The Providers reserve the right to make any changes to the
Website, the Content, or to products and/or services offered through the Website at any times and
without notice. All rights in and to the Content is reserved and retained by the Owners. Except as
specified in these Terms and Conditions, the User is not granted a license or any other right including
without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to
the Content.

Delivery and limitation of liability

We deliver within South Africa unless otherwise stated. Our deliveries are by 3rd party providers and
our inhouse delivery team. All deliveries are sent with registered couriers and must be signed for at
time of delivery. By signing the delivery form, you acknowledge the receipt of the items ordered and
that the quantity is correct. If the delivery is to your home address, it is best to ensure someone is
home to receive the goods. If not, we recommend using an alternative, like your work address for
delivery. We do not deliver on public holidays, and we do not deliver on weekends unless an
arrangement is made.

The Website and all Content on the Website, including any current or future offer of products or
services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The
Owners make no warranty or representation as to the availability, accuracy, or completeness of the
Content. Neither Provider nor any holding company, affiliate, or subsidiary of Provider, shall be held
responsible for any direct or indirect special, consequential or other damage of any kind whatsoever
suffered or incurred, related to the use of, or the inability to access or use the Content or the
Website or any functionality thereof, or of any linked website, even if Provider is expressly advised
thereof.

We have made every effort to display an accurate depiction of the colours we have. The actual
colours you see will depend on the device that you use to access our website, we cannot guarantee
that your device’s display of any colour will be accurate.

Kindly note that for areas that are outliers/courier does not service, alternative arrangement may
need to be made. We will contact you to make this arrangement.

Privacy: casual surfing

The User may visit the Website without providing any personal information. The Website servers will
in such instances collect the IP address of the User computer, but not the email address or any other
distinguishing information. This information is aggregated to measure the number of visits, average
time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the
Website, and to improve Content thereon. Provider assumes no obligation to protect this
information, and may copy, distribute, or otherwise use such information without limitation.

Choice of Law

This Website is controlled, operated and administered by Provider from its offices within the
Republic of South Africa. Access to the Website from territories or countries where the Content or
purchase of the products sold on the Website is illegal is prohibited. The User may not use this
Website in violation of South African export laws and regulations. If the User accesses this Website
from locations outside of South Africa, that User is responsible for compliance with all local laws.
These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the
User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any
of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be
invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as
to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and
Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire

agreement between the Provider and the User with regard to the use of the Content and this
Website.